Last updated: January 2024
We provide revisions depending upon the package you selected. Customers can ask us for revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision turnaround time would be 48 hours.
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless Teknovated cancels or terminates your Contract for a reason other than your breach or non-performance.
Claim your refund specifying your concern by contacting us via email at info@teknovated.com. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by Teknovated and you would not be able to display any version of the design sent by the company. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after thorough research which ensures the design quality and uniqueness.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and hosting will be provided for free with website packages, where applicable. All the email accounts provided with website packages can be configured on third party email software such as Outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we will not provide email accounts. There is no refund for the hosting, domain or email server package.
All design order files are delivered to My Account as per the date specified on the "Order Confirmation". An email is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.
We deliver all our customized design orders via email within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra. For further assistance, contact us at our Customer Support Center.
We offer Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond within 24 hours.
YOU agree that Teknovated is not liable for any correspondence from email address(es) other than the ones followed by our own domain i.e. "info@teknovated.com" or any number that is not mentioned on our website. Teknovated should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address(es) under our own domain name or via numbers already mentioned on Teknovated website.
To access Teknovated services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If Teknovated believes the information that you have provided is not correct, current, or complete, Teknovated has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
At Teknovated we guarantee that all of our customers' logos and designs are made from scratch. This way you will have a design that is tailor made for your requirements. We guarantee that your design will be unique and impress your clientele.
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.
By opting in to receive SMS/text messages from Teknovated, you agree to the following:
We use SMS notifications as part of our communication strategy to ensure timely and efficient interaction with our clients. By providing your mobile number, you consent to receive SMS messages from us for purposes including:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Standard message and data rates may apply for any messages sent to you from us and from you to us. Please consult your mobile service provider for details regarding your text plan or data rates.